Contract Service Delivery Lead (Public Services)

  • 13th month + holiday allowance
  • 20 + 12 holidays
  • Hospitalization and group insurance
  • Bonus program
  • Training & learning opportunities
  • Green mobility program
  • Flexible rewards program
  • Eco-cheques
Apply now

Introduction

Excited to join us at Accenture Belgium and manage a large and complex service contract for one of our Health & Public Sector clients?

The H&PS practice helps public sector organisations such as EU and Belgian governmental institutions to embrace innovation and transform fast, enabling them to operate smarter, achieve more and deliver improved services for citizens. H&PS is a community which performs both sales and delivery-related tasks for our business and our clients.

Are you keen to work closely with our client and eco-system partners in order to shape the service delivery within a broad technology context? If you have a huge curiosity, entrepeneurial attitude and love to work in teams, then you need to join us.

Your job

As a Contract Service Delivery Lead, you:

  • Act as a single point of contact for the client and Account Delivery team for service delivery;

  • Manage all service management activities on behalf of the delivery organization;

  • Are accountable for commitments made on behalf of Accenture to the client, including service level agreements, and demand and cost of delivery;

  • Interact with the Account Delivery team, clients, delivery groups, Service Delivery teams and partner responsible for delivering work to the client;

  • Maintain the relationship within our partner eco-system;

  • Are responsible for the profitability of the contract;

  • Manage the service delivery contract end-to-end.

Qualifications - External
We are looking for experience in the following skills:

  • Minimum 3 years of relevant experience with exposure to complex and risky deals;

  • Ability to collaborate and communicate effectively with internal and external executives and non-executives and be capable of contributing and influencing key commercial and contracting decisions;

  • Ability to simplify and convey complex information for internal and external audiences in various formats (e.g., presentations, verbal, and written briefings); experience presenting in internal and external meetings;

  • Solid project management and organizational skills, trusted to deliver high-quality outcomes and work products on time;

  • Ability to adapt flexible to new priorities and timelines in response to shifting business demands;

  • Highly collaborative approach, with a desire to solve for the business and the team.

Your team

Accenture Technology leverages design thinking, industry insights and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.

Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies – including state of the art Security solutions - to transform their businesses.

Your background

  • Excellent communication skills in English, additional competence in Dutch or French is a strong plus;

  • EU Citizenship;

  • Allow to apply for a EU Security Clearance certificate.

Our offer

Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation.  Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

  • 13th month + holiday allowance

  • 20 + 12 holidays

  • Laptop and smartphone

  • Hospitalization insurance and extensive group insurance package

  • Bonus program

  • Training & learning opportunities

  • Green mobility program: e-bikes, public transport, bike 2 work allowance,…

  • Flexrewards: decide on your rewards package with our flexible benefits tool

  • Discount program: get discounts at your favorite (online) shops

  • Employee shares purchase plan

  • Eco-cheques

  • And many more!

Interested?

Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.

Apply now

Application process

We believe it is crucial that you know where you stand during your application, and what the next steps are. Our process is short - but thorough - and we'd like to get to know you, and see if we are a great fit. Please connect with our recruiters in case of questions.

Apply

Found a fitting vacancy or role? Great! Apply by sending in your CV and cover letter and let's get started. Contact our recruiters in case of questions, they are here to help and guide you.

First Interview

During the interview, we'd love to get to know you and see if there is a match with our brand and brand values. We will discuss your ambitions and past experiences and tell you all you want to know about the role.

Second Interview

In the second interview, our senior management would love to get to know you. We will continue to discuss your ambitions, past experiences and we can answer any question you have about the position and work at Accenture.

Offer

If we are all happy to proceed after the interviews, we'd like to make you an offer to join Accenture. We hope we can welcome you soon as a new colleague!

Onboarding

We'd like to welcome you to Accenture and are excited that you have accepted our job offer and agreed upon your start date. You will meet all the other new joiners and continue your career at Accenture.

Let's Connect

Ioanna Glinos

Recruiter – Technology: SAP, Salesforce, Oracle, Workday